Shop Policies
Rush Orders
Do you need your items in a hurry? We are happy to offer rush order services! We define a rush order as any service that must be completed in fewer than 10 business days. Rush orders will be treated as top priority. Due to the scheduling adjustments and additional hours required, rush jobs will incur a $75 fee.
Please note these specific guidelines for rush orders:
Rush orders must be paid in full before garments can be ordered or production can begin.
Clients will be given a deadline to pay and finalize order to ensure on time fulfillment. Rush orders with payment received after the given deadline cannot be guaranteed to meet the rushed due date.
Clients must complete the following before their invoice is paid:
Submit any changes or adjustments to shirt style, color, brand, sizing, or quantities.
Submit any changes or adjustments to artwork.
Confirm the final artwork.
Refunds are not available for rush orders.
Sometimes there is just not enough time. Because of this, we reserve the right to deny rush order services.
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Payment
As a small, self-sustaining business with limited resources, we use the following payment policies to keep things running smoothly:
Full payment is required up front before materials for each order can be purchased and production begins.
We greatly appreciate payments made in cash! This helps us avoid processing and administrative fees that are taken from other types of payment.
We use Quickbooks to send out all invoices. Quickbooks provides customers with easy online payment options.
We do not accept payment processing apps such as PayPal, Venmo, Cashapp, etc.
In the rare case that a balance is still owed after a job has been completed and delivered, payment is required within seven days. After seven days, a five percent late fee will be applied. After 30 days, an additional five percent fee will be added for each 10 days the payment is late.
Misprint Avoidance
Many factors are involved in the production of a custom-printed product. We create a digital proof for each order that includes print size, color(s), etc.
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These are some of the procedures we use to make sure our customers receive accurate orders:
Print Sizing: Print sizes are determined in our digital proofs to be approved by the customer. We base our print sizes on industry standards. Changes to print size must be specified by the customer before the proof is approved. The print sizing is the same for the entire run unless specified otherwise.
Ink Colors: Variations can exist between digital and physical colors. We will match the selected color(s) as closely as we can from our in-house ink inventory. If a specific PMS color is desired, this must be communicated by the client before the digital proof is approved, and is subject to ink matching fees.
Spelling and Proofreading Errors: To protect against spelling mistakes, we ask that each client look over the digital proof carefully to ensure all text appears as desired.
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Returns
At Bluebird Tees, we strive for perfection. Due to the handmade nature of our items, slight variations may occur. For clients who are unsatisfied with an order, the following options are available:
Items supplied by Bluebird Tees: Any printed item that was sourced and supplied by Bluebird Tees can be replaced if it is found to have a hole, stain, or other factory defect. We will also replace items with crooked prints (3 degrees off or more), uncured prints (print that seems to wash off), and anything for which the design and print location does not match the specifics of the digital proof approved by the customer before production. These items will be replaced once the product in question is in our possession.
Garments supplied by the customer: We have relationships with reputable vendors and are unable to guarantee products that have been sourced elsewhere. Customers must supply garments at their own risk.
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